إرجاع الشحنات

SHIPPING

What shipping carriers do you use to deliver your products?

We work with big shipping carriers to deliver our products, including Bosta

How long does it take to process and ship an order?

We strive to process and ship all orders as quickly as possible. Generally, orders are processed within 1-2 business days and shipped within 3-5 business days. Delivery times vary based on your location and shipping method selected during checkout.

How can I track my package once it has shipped?

Once your order has shipped, we will provide you with a tracking number and a link to the carrier's website where you can track the progress of your package. You will also you can chat with team on website chat as your package moves through the shipping process.

Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. However, shipping fees and delivery times may vary depending on your location and the shipping carrier used. Please note that international orders may also be subject to customs fees and import taxes, which are the responsibility of the buyer.

Can I change the shipping address or shipping method after I've placed an order?

If you need to change the shipping address or shipping method after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed and shipped.

What should I do if my package is lost or damaged during shipping?

In the rare event that your package is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner.

RETURNS

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy. pleas check your product before you pay and chat with the team on website before your return the product , i only accept returns in same time you recieved the shipment

What if I received a defective or incorrect item?

We apologize if you received a defective or incorrect item. Please contact our customer service team as soon as possible, and we will work with you to resolve the issue. We may ask you to provide photos of the defect or incorrect item to assist us in processing your return or exchange.